Sr. Training Program Manager

Miro, Austin, TX, July 2022 – October 2024

​

• Championed organizational change management through strategic communication of leadership development initiatives for 300+ managers, fostering a culture of continuous learning and growth

• Implemented coaching initiatives for 300+ managers, leading to a 40% increase in employee retention and career growth opportunities within the organization

• Designed and launched global manager certication program, training 300+ leaders and achieving 4.7/5 satisfaction rating, with 85% reporting improved leadership skills

• Led comprehensive management of performance review systems, ensuring seamless integration of cycles, surveys, calibration, and compensation processes for 2,000+ employees

• Developed a comprehensive online resource hub, resulting in a 50% increase in employee self-service for performance management inquiries

• Spearheaded the development of a cohesive ERG framework, resulting in 100% adoption across 12 hubs and 2,000+ employees

• Redesigned Project Manager Fundamentals training program to drive comprehensive project management practices, strategically elevating team capabilities and operational excellence across the organization

• Served as the Global Lead of Somos Miro, Latine ERG, where I co-led events that fostered community, increased engagement, and provided professional development opportunities for members

 

Training Program Manager​

TikTok, Austin, TX, December 2021 – July 2022

​

• Spearheaded the creation of learning strategies incorporating agile project management, leading to a 40% reduction in training implementation time and improved stakeholder satisfaction

• Implemented micro-learning video content for policy education, resulting in a 30% increase in advertiser compliance across 15 global markets

• Led the successful execution of key training initiatives by employing strategic planning and resource management, maximizing organizational impact and employee skill development

• Collaborated with cross-functional teams to assess training needs and develop innovative learning solutions, resulting in a 25% improvement in overall team performance metrics

• Executed learning initiatives aligned with business goals, resulting in a 15% increase in customer satisfaction scores and revenue growth

 

Sr.  Learning and Development Program Manager​

Abrigo, Austin, TX, May 2019 – December 2021

​

• Led the creation of a comprehensive L&D strategy, aligning DEI, leadership development, and organizational culture initiatives to drive business outcomes

• Spearheaded the implementation of an innovative leadership development initiative, incorporating experiential learning and adaptive training modules across all organizational levels

• Implemented an innovative onboarding program, improving new employee integration by 40% and increasing overall satisfaction scores from 7.2 to 9.1 out of 10

• Cultivated key vendor relationships to enhance learning technology capabilities, streamlining program delivery and improving data analytics for informed decision-making

​

Program Specialist IV

Health and Human Services Commission, Austin, TX, January 2016 - October 2018

• Developed and delivered policy and procedural training for 5,000+ state employees

• Planned, designed, delivered, and facilitated AES basic skills training program for 300+ supervisors and executive-level workshops

• Collaborated cross-functionally with stakeholders to track, manage, and ensure the timely delivery of high-quality training programs

• Leveraged instructional design frameworks like ADDIE to create tailored learning experiences, including virtual instructor-led sessions and e-learning courses, for 5,000+ employees across Access and Eligibility Services

• Utilized PowToon Digital Video Production Software, Canva, Adobe Captivate, and Articulate Storyline to develop engaging training content and job aids, reducing onboarding time by 20% for new leadership hires

• Monitored and assessed training program effectiveness through feedback and performance metrics, achieving a 95% satisfaction rate among participants and stakeholders

​

Additional Relevant Information

Somos Miro ERG Lead, Austin, TX, January 2022 - October 2024 | Champion / Mentor / Facilitator​

 

Dallas, Garland, New York City School District, August 2004 - August 2015 | Public School Educator/ Program Director / New Teacher Mentor